This Refund and Cancellation Policy applies to all online orders, takeaway purchases, delivery services and restaurant reservations provided by INFINITY OCCASIONS LIMITED. By placing an order or making a reservation, you agree to follow the terms set out within this policy for all service-related transactions.

1. General Cancellation Terms

All orders and reservations may be cancelled within a reasonable time window before preparation or scheduled service begins. Cancellation requests must be submitted via official contact channels during standard business operating periods.

Once food preparation, baking or cooking has commenced, full cancellation may no longer be available, and partial terms will apply according to the progress of service preparation.

2. Online & Takeaway Order Cancellation

Standard food orders may be cancelled freely within thirty minutes from the moment order confirmation is received. Requests made after this window will be reviewed based on whether production has started.

Orders that have already been sealed, packaged or dispatched cannot be cancelled and will not qualify for refund application under normal circumstances.

3. Delivery Order Cancellation

Delivery orders can be cancelled without additional charge only before the item leaves the restaurant premises. Once the delivery process has started en route to the specified address, cancellation will not be accepted.

If a delivery attempt fails due to incorrect customer address or unavailability at the receiving location, no full refund will be issued, and any re-delivery will incur additional service fees.

4. Restaurant Reservation Cancellation

Dining reservations may be cancelled without any fee when notice is given at least twenty-four hours ahead of the scheduled arrival time.

Cancellations made inside the twenty-four hour window may be subject to administrative charges based on reservation arrangement costs incurred during preparation periods.

5. Refund Processing Terms

Approved refunds will always be processed through the original payment method. All refund procedures are completed within three to five standard working days after official approval during ongoing operational periods.

No cash alternative arrangements will be offered; all refunds follow the same transaction channel used at the time of order placement.

6. Non-Refundable Situations

Requests will not be eligible for refund after food has been collected, delivered or fully consumed.

Issues arising from personal dietary preferences, ingredient sensitivity or individual taste preference do not qualify for refund unless reported immediately within a short time window after receiving the order.

Any promotional discounted items or special set menu orders follow specific non-adjustable terms during promotional validity periods.

7. Special Dietary & Allergen Requests

The business clearly lists ingredient-related hints on all menu descriptions. Refund claims caused by unreported personal allergies or undisclosed dietary restrictions will not be accepted.

Any special requirement related to ingredients must be noted during order placement to be considered eligible for after-service support during the order fulfilment cycle.

8. Policy Updates

This policy may be revised from time to time to match service operational needs. Updated terms take immediate effect once published on the website, and continued use of services implies acceptance of the latest version at all times.

9. Contact Enquiries

All cancellation requests and refund related enquiries can be submitted using the official company contact details during regular business hours. All valid requests will be reviewed and responded to within standard operational timeframes.